how -not- to run your business - 06.06.2007
About a month ago I accidentally spilled some orange juice on my computer desk. I thought I had it all cleaned up until my mouse started flaking out over the last couple days. I decided it was about time to pick up a new one because I can’t stand my mouse “unclicking” when I want to click and drag something. So anyway, I had to run over to Best Buy today to pick up a new version of Norton AntiVirus because it’s the only one I’ve found that doesn’t grind my system to a screeching halt as it scans every single file I work with, every time I work with it. Since I’m extremely picky about my PC components I wanted to get a Logitech G7. Apparently the big stores don’t see that as in demand any more because Best Buy didn’t carry it. I figured there had to be some new super tech that I hadn’t heard about yet so I browsed over the other mice they had in stock but the closest thing I could find to what I was looking for was the Logitech MX Revolution. The big problem I had with it, though, was the “super spinny extreme ball bearing zero friction never stop moving” mouse wheel feature. Since I use my mouse wheel for things like switching weapons in FPSs I don’t exactly want something like that. After picking up my AV from Best Buy I ran over to OfficeMAX in hopes they were a little less clueless. Sadly, they weren’t.
This brings me to the main point in my post. I was running out of options and I didn’t want to run all the way over to CompUSA so I headed over to the last place I could think of that carried “gamer” accessories: Milwaukee PC.
I headed into the store and was greeted by one of the employees who showed me that they did, indeed, have one more G7 in stock. I was pretty happy because that meant I’d save a lot of time and gas. We head over to the register and I asked him if they accepted personal checks. I don’t carry a credit card anymore after the trouble it got me in while in high school. Here’s how the conversation went:
Him: “Yeah, we do but there’s some restrictions”
Me: “Oh?”
Him: “The check number has to be above 1500, I need to see a valid driver’s license…” (so far so good) “… and a major credit card.”
… What?
Me: “That makes absolutely no sense whatsoever. Why would I pay with a check if I had a credit card with me?”
Him: “Sorry, that’s just our policy. If the check bounces we ping the credit card.”
Me: *sigh* “I guess I’ll go get some cash.”
Yeah, that’s how it went. Isn’t it the point of a business to make it as easy as possible for a customer to spend money with you? As I said before, why would I want to pay with a check if I had a credit card with me? I guess I now remember why Milwaukee PC is the place I go to when all the other options are essentially exhausted.
Edit (about 10 minutes after posting): So I just opened the G7 I got from Milwaukee PC and it’s USED. What the hell? I paid full price for this POS and they give me some used thing?
Edit again: Oh yeah, I just got back from Milwaukee PC and had another interesting conversation with the same guy:
Me: “So, do you have any G7’s that aren’t used” (Yeah, it wasn’t a nice way to say it but I was getting pretty ticked with this place)
Him: “No, that’s the only G7 we have, it’s new.”
Me: “Uhhh, no it isn’t.”
Him: “Well, it was probably opened by someone who was checking it out in the store.”
Me: “No, let me prove to you that it’s used.”
I proceed to take the mouse out of the packaging again and show him the black “gunk” that had accumulated on the mouse feet from being used so much. That was the only thing I needed to prove it but there were other things I didn’t have to mention that I noticed, such as the spot on the paint where the finger had wiped away some of the paint…
Him: “Oh, well it was new when I got it.”
Me: “Can I just get my money back?”
I wonder how many people they scam this way.
